PERFORMANCE TRACKING, IMPROVEMENT, MOTIVATION & REWARD
Call Centre Agent Performance Evaluation Solutions
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Call Centre Agent Performance Evaluation Solutions

AFFILIATIONS

Entretel Inc.
Entretel has, for 15 years, specialized in performance management and soft skills training for staff in telephone-based customer service and sales positions. Entretel's objective is measurable improvement, and programs can include establishing behavioural performance standards, classroom training (or 'TelePro Online' elearning), and implementation of positive coaching and call audit processes.

THE-COACH.Com
Paul Litwack was selected to the 'Top 100 Corporate Coaches in the World', based on the world class, proven Capability Improvement Process®. He is Director, Institute for Professional Advancement/IPA and leads the Executive Coaching faculty of the International Coach Academy (Australia). Celebrating 30 years coaching leaders to apply strategies for results. Phone: (905) 764-8525