A recognized ‘Best Practice’

In the CCNews September 1999 Editorial. Bernie Monegain, Editor, recognized the AllThingsValued performance evaluation process as a “Best Practice”. The opening line of the editorial reads “John Carver is on to something, and we think others who run call centers would do well to follow his lead.” Her closing words were “We think Carver has come up with a best practice for performance evaluation and other call centers should adopt it.”

Award for Innovation in a Call Center

From 1996 to 2000 Teleprofessional Magazine, an Advanstar Communications International puplication, bestowed an annual Award for Call Center Excellence (ACCE) on companies that had implemented highly successful, unique, or clever call center applications. In 2000, Bank of Montreal MasterCard, Customer Sales & Service Call Centre received the award for using the AllThingsValued Performance Evaluation process. The award was awarded for innovation in the Business to Consumer Inbound/Outbound category. To use the words of Teleprofessional magazine ACCE judges, "Excellence is a quality that stands out from the crowd, and the Bank of Montreal MasterCard Call Centre deserves to be recognized."