PERFORMANCE TRACKING, IMPROVEMENT, MOTIVATION & REWARD
Call Centre Agent Performance Evaluation Solutions

Performance & Salary Data

* - required

Fill in the Peformance Rating and Suggested Raise for each employee and submit by clicking Submit at the bottom of the page.

Agent
Sales
Per
Hour
Calls
Per
Hour
Quality
Hourly
Wage
Performance
Rating
Raise
Suggested
Nellie Boyle

$45.00

19.6

8

$23.60

$

  -A good attitude, participates in all department functions
-Helpful to other team members (informal coaching)
-Received 2 complimentary letters from customers
-Completed two courses towards her BA degree
- 5 Days Absent
 
Lin Machado
$87.00
19.7
9.6
$21.60
$
  -Has demonstrated strong product service skills
-Takes personal responsibility to ensure problem resolution
-Enrolled in full-time studies
-Must pay more attention to log on/off times
-7 Days Absent
 
Roy Love
$65.00
20.7
8.9
$24.00
$
 

-Would benefit from a "handling difficult customers" course
-Maintains positive demeanour
-Strong team player, good contribution to team morale
-Often makes recommendations for process improvement
-0 Days Absent

 
Billy O'Connor
$53.00
18.7
8.8
$20.40
$
  -Active participant in Team social events
-In effort to provide personal touch sometimes takes too longon calls
-Responds well to coaching and performance has steadily improved
-A continued focus on Productivity is required
-3 Days Absent
 
Mari Passmore
$78.00
22.6
9.5
$22.80
$
  -Achieved highest sales result of Team
-Committed to providing excellent service to our customers
-Assists with Service Coaching of new agents
-Maintains a pleasant professional telephone manner
-9 Days Absent
 
Ray Coates
$65.00
21.4
8.4
$24.60
$
  -Has demonstrated strong knowledge of Products/Services
-Very responsible and conscientious regarding his schedule
-Recently completed Sales Training with good results to date
-Quality of some calls require improvement (Disputed Transactions)
-4 Days Absent
 
Helen Hart
$63.00
18.4
9.3
$23.80
$
  -Strong work ethic is evident in all tasks
-Has a positive demeanour and is very supportive of co-workers
-Has begun additional (2) university courses
-Productivity will improve with additional experience
-1 Day Absent
 
Reva Pierson
$51.00
17.6
9.7
$24.00
$
  -Productivity needs to improve by shortening after-call work
-Closes all calls by thanking customers in a unique manner
-Mature, Conscientious worker with a positive attitude
-Possesses a strong commitment to the Team
-1 Day Absent
 
Jason Lewin
$81.00
18.7
8.3
$22.00
$
  -An autonomous worker who is very supportive of co-workers
-Has a general knowledge of all products and services
-Progression is at a satisfactory level
-Always flexible to change work schedules
-3 Days Absent
 
Debi Stewart
$66.00
19.4
8.7
$22.80
$
  -Extremely organized, helps keeping herself updated
-Calls are handled in a professional manner at all times
-Takes full responsibility to ensure all inquiries are handled to Customers' complete satisfaction
-Needs to improve practical selling skills
-0 Days Absent