Call Centre Agent Performance Evaluation Solutions
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Call Centre Agent Performance Evaluation Solutions


Customer Interface - The ICCM Journal - When terminations are necessary. January 2005

Ipsos-Reid Call Centre of the Year Awards - AllThingsValued is excited to announce our participation in the Ipsos-Reid selection of the 2004 Canadian Call Centre of the Year. April 2004

Contact Management Magazine - Individual Performance Targets - Call Centres' big Mistake? Dec 2003/Jan 2004

Direct Marketing News - 5 Key People Challenges - October 2003

Direct Marketing News - Call For Recognition - June 2003

Contact Professional - Time Management in a Call Center? - October 2002

ICCM Weekly - Shouldn't the CC Manager and his Management Team have the same priorities as Senior Management? Yes and no - September 2002

CCNews - The agent: Your MVA - December 2001

CCNews - Turn your employees into Job Masters - June 2000

Call Center Management Review - Consider Agent Turnover to be a Friend, Not a Foe - May 2000

Financial Post - Managing in the e-age - March 30, 2000

National Post - Call Centre Manager of the Year - August 1999